Return Notification
To report a return, please send an email to: office@outfit.pl.
In the body of the message, please include the order number or the name of the person for whom the order was placed. For orders with a payment-on-delivery option, please include the bank details necessary for the refund.
Free returns for orders of 300 PLN and above within Poland
We provide free returns for purchases over 300 PLN in value. Returns should be reported via: szybkiezwroty.pl/en/OUTFIT_World_Fashion
Returns for orders up to 299,99 PLN
For returns of orders up to 299,99 zł, please send the goods to the following address:
OUTFIT World Fashion 1 Sp. z o.o.
Piłsudskiego street 13/102
05-120 Legionowo
You can also do it faster via: convenientzwroty.pl/outfit
Withdrawal from the concluded contract of sale:
A customer who is a consumer may withdraw from the contract of sale without stating reasons by making an appropriate statement in writing within 14 (fourteen) days from the date of receipt of the shipment. To meet this deadline it is sufficient to send the appropriate statement before its expiration. The statement can be sent by letter or e-mail. The buyer will receive a return label, so he will return the product free of charge. The product should be sent back within no more than 14 days, together with the proof of purchase. Address for correspondence and returns:
CUSTOMER SERVICE OFFICE:
OUTFIT World Fashion 1 Ltd.
13 Pilsudskiego St., apartment 102, 1st floor
05-120 Legionowo
Email: office@outfit.pl
In case of effective withdrawal from the contract of sale, the contract is considered not concluded. The customer is obliged to return the purchased goods, immediately, no later than within 14 (fourteen) days.
For the return to be accepted, the product must be returned intact. This means that it should have the original tags, packaging or foil and must not bear any signs of use. The red plastic tag must not be cut off, and the box with the underwear must not be unsealed. Attach a receipt or invoice to the return package.
Upon receipt of the return parcel, the amount spent on the purchase of goods will be refunded to the consumer within 14 days to the account specified in the withdrawal form.
No cancellation of the contract:
The right of return does not apply to the Buyer (Consumer) with respect to contracts in which the object of performance is a delivered item, which after use cannot be returned due to traces of use or for hygienic reasons.